FAQ's Frequently Asked Questions
We understand that ordering the perfect party cake can be a little overwhelming
So we’ve put together our most frequently asked questions to help you get started!
-
Our cakes are priced according to size, filling and decorative finish and start from as little as £40
We offer a whole host of design options to suit almost any budget
-
We only officially need 3 days notice but the real answer is as soon as possible!
We only offer limited slots, they fill up fast and some dates throughout the year are especially popular.
We don’t want to pressure you but DON’T WAIT .
That being said, we know that life doesn’t always go to plan so we do our best to accommodate last minute requests.
-
We’re located in a beautiful, shop in the centre of Chichester.
Find us next to the law courts at –
40 Southgate, PO19 1DP
-
No . . .
Our cupcakes start from £4
Party Cakes from £40
Custom Cakes from £75
-
We do, but they are collection only and therefore only up to two tiers.
We no longer offer a full wedding cake service ie. in house consultations & deliveries but here’s a Chichester based supplier that does!
Whisk Art | Chichester
-
Collections start at 10am until 5pm Tuesday to Saturday.
If you need an earlier time pop us a message and we’ll make sure you are the first in line.
-
No, but if collection is not possible for you, we are more than happy for you to arrange an taxi/Uber delivery.
-
Of course!
We have a luxury selection pack available to order online HERE
-
Yes.
Our entire range can be made without using gluten (wheat) and/or nuts upon request. We also have lots of Vegan/dairy free options available too.
Just add your dietary requirement in the notes at checkout and we’ll make it happen!
Please note these cakes are only suitable for those that suffer from an intolerance. As we work from a kitchen that uses gluten (wheat), lactose (milk), soy, eggs and nuts on a daily basis we are unable to guarantee an entirely allergen free product.
*minimum order applies
-
Our cakes are designed to be a super indulgent treat, just like a fancy box of chocolates.
Which means the traditional finger slice of 1″ x 1″ x 5″, is the perfect portion to serve each of your special guests.
Party Cakes are generally served in a wider 1” x 2” x 2”
-
We recommend allowing enough cake to serve at least 75% of your wedding guests – unless your cake is to be served as dessert, in which case, 100% of your guests.
-
A Foxwood cake should ideally be stored in the fridge, (unless otherwise specified) but brought to room temperature before enjoying.
If fridge space is not an option (who has that much space in their fridge?!) please keep your cake in a cool, dry place but always out of direct sunlight.
*Never leave your cake in a parked car or where the temperature exceeds 30 degrees*
-
Once your cake has come to room temperature it is ready to be served.
To achieve the maximum number of portions we recommend cutting your cake into slices rather wedges.
*Please note our tiered cakes contain food safe, internal supports which will need to be removed prior to cutting*
-
We recommend consuming your cake within 3 days of purchase however once cut, your cake can be refrigerated for up to 10 days or frozen if well wrapped for up to 3 months.
Defrost at room temperature and consume within 48 hours.
*Our cakes are a perishable item, hand baked using premium quality ingredients and do not contain any form of artificial preservatives*
-
Please let us know as soon as possible if there is a problem with your order, at any stage of the buying process and we promise to do all we can to rectify the issue.
Should you be unhappy with your purchase once received please provide photographic evidence of your complaint for a full and immediate refund.
-
Sadly all booking deposits are non-refundable due to our potential loss of earnings.
If, due to unforeseen circumstances you need to reschedule your event, we will do our very best to accommodate you.
*Please note that we may not always be able to reschedule your order if already fully booked on your new date*
Where full payment has been made, a refund will be offered in accordance with the level of work completed. This is calculated on a percentage basis.
We require no less than 7 days notice to cancel a party cake order to qualify for a full refund.
In the event of a missed collection, we will always call you to try and arrange an alternate pick up date/time or even delivery where possible. We are aware that life is unpredictable, and in the case of an extenuating circumstance please call us and we will do our best to accommodate!
-
Our cakes are priced according to size, filling and decorative finish and start from as little as £40
We offer a whole host of design options to suit almost any budget
-
We only officially need 3 days notice but the real answer is as soon as possible!
We only offer limited slots, they fill up fast and some dates throughout the year are especially popular.
We don’t want to pressure you but DON’T WAIT .
That being said, we know that life doesn’t always go to plan so we do our best to accommodate last minute requests.
-
We’re located in a beautiful, shop in the centre of Chichester.
Find us next to the law courts at –
40 Southgate, PO19 1DP
-
No . . .
Our cupcakes start from £4
Party Cakes from £40
Custom Cakes from £75
-
We do, but they are collection only and therefore only up to two tiers.
We no longer offer a full wedding cake service ie. in house consultations & deliveries but here’s a Chichester based supplier that does!
Whisk Art | Chichester
-
Collections start at 10am until 5pm Tuesday to Saturday.
If you need an earlier time pop us a message and we’ll make sure you are the first in line.
-
No, but if collection is not possible for you, we are more than happy for you to arrange an taxi/Uber delivery.
-
Of course!
We have a luxury selection pack available to order online HERE
-
Yes.
Our entire range can be made without using gluten (wheat) and/or nuts upon request. We also have lots of Vegan/dairy free options available too.
Just add your dietary requirement in the notes at checkout and we’ll make it happen!
Please note these cakes are only suitable for those that suffer from an intolerance. As we work from a kitchen that uses gluten (wheat), lactose (milk), soy, eggs and nuts on a daily basis we are unable to guarantee an entirely allergen free product.
*minimum order applies
-
Our cakes are designed to be a super indulgent treat, just like a fancy box of chocolates.
Which means the traditional finger slice of 1″ x 1″ x 5″, is the perfect portion to serve each of your special guests.
Party Cakes are generally served in a wider 1” x 2” x 2”
-
We recommend allowing enough cake to serve at least 75% of your wedding guests – unless your cake is to be served as dessert, in which case, 100% of your guests.
-
A Foxwood cake should ideally be stored in the fridge, (unless otherwise specified) but brought to room temperature before enjoying.
If fridge space is not an option (who has that much space in their fridge?!) please keep your cake in a cool, dry place but always out of direct sunlight.
*Never leave your cake in a parked car or where the temperature exceeds 30 degrees*
-
Once your cake has come to room temperature it is ready to be served.
To achieve the maximum number of portions we recommend cutting your cake into slices rather wedges.
*Please note our tiered cakes contain food safe, internal supports which will need to be removed prior to cutting*
-
We recommend consuming your cake within 3 days of purchase however once cut, your cake can be refrigerated for up to 10 days or frozen if well wrapped for up to 3 months.
Defrost at room temperature and consume within 48 hours.
*Our cakes are a perishable item, hand baked using premium quality ingredients and do not contain any form of artificial preservatives*
-
Please let us know as soon as possible if there is a problem with your order, at any stage of the buying process and we promise to do all we can to rectify the issue.
Should you be unhappy with your purchase once received please provide photographic evidence of your complaint for a full and immediate refund.
-
Sadly all booking deposits are non-refundable due to our potential loss of earnings.
If, due to unforeseen circumstances you need to reschedule your event, we will do our very best to accommodate you.
*Please note that we may not always be able to reschedule your order if already fully booked on your new date*
Where full payment has been made, a refund will be offered in accordance with the level of work completed. This is calculated on a percentage basis.
We require no less than 7 days notice to cancel a party cake order to qualify for a full refund.
In the event of a missed collection, we will always call you to try and arrange an alternate pick up date/time or even delivery where possible. We are aware that life is unpredictable, and in the case of an extenuating circumstance please call us and we will do our best to accommodate!