FAQ's Frequently Asked Questions
We understand that organising a wedding can be a little overwhelming
So we’ve put together our most frequently asked questions to help you get started!
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Our wedding cakes are priced according to size, filling and decorative finish and start from £100
We offer a whole host of design options to suit almost any budget – Download the lookbook for ideas!
-
As soon as possible!
The truth is we are unapologetically awesome. We only offer limited slots, they fill up fast and some dates throughout the year are especially popular.
We don’t want to pressure you, it’s an important decision and you’ve got to be sure – but once you are – DON’T WAIT
It’s never too early to secure your date. It only costs £50 today and all we need is your name, the rest comes later.
That being said, we know that life doesn’t always go to plan so we do our best to accommodate last minute requests.
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We’re located in a beautiful, shop in the centre of Chichester.
Find us at –
40 Southgate, PO19 1DP
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Absolutely!
Pop into the shop anytime from Tuesday to Friday 8 – 5 or Saturday 10 – 3
We’d love to hear all about your exciting plans!
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We do.
It’s £100 from our signature collection.
For those looking for a one of a kind piece, a minimum order of £1000 applies.
-
Yes.
We offer a free delivery service to all venues within a 15 mile radius of our Chichester studio.
Deliveries beyond this distance are subject to an additional transport fee starting from £75.
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Of course!
We have a luxury selection box available to order online HERE
Delivery by first class royal mail within 48 hours included
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Sadly, due to trademark and copyright restrictions, we choose not to offer novelty cakes or sugar figures of any description but we are more than happy to dress your cake with a licensed figurine and if you’d like us to source them we can do that too!
-
Yes.
Our entire range can be made without using gluten (wheat) and/or nuts upon request
We also offer a variety of flavoured cupcakes, minicakes and 6″ party cakes for those allergic to lactose (dairy), soy or eggs.
Please note these cakes are only suitable for those that suffer from an intolerance. As we work from a kitchen that uses gluten (wheat), lactose (milk), soy, eggs and nuts on a daily basis we are unable to guarantee an entirely allergen free product.
*minimum order applies
-
Our cakes are designed to be a super indulgent treat, just like a fancy box of chocolates.
Which means the traditional wedding finger slice of 1″ x 1″ x 5″, is the perfect portion to serve each of your special guests.
Party Cakes are generally served in a larger 1” x 2” x 5”.
See our Cutting Guide for more information.
-
We recommend allowing enough cake to serve at least 75% of your wedding guests – unless your cake is to be served as dessert, in which case, 100% of your guests.
-
A Foxwood cake should ideally be stored in the fridge, (unless dressed with sugar flowers or otherwise specified) but brought to room temperature before enjoying.
If fridge space is not an option (who has that much space in their fridge?!) please keep your cake in a cool, dry place but always out of direct sunlight.
*Never leave your cake in a parked car or where the temperature exceeds 30 degrees*
-
Once your cake has come to room temperature it is ready to be served.
To achieve the maximum number of portions we recommend cutting your cake into slices rather wedges.
See our Cutting Guide for more information.
*Please note our tiered cakes contain food safe, internal supports which will need to be removed prior to cutting*
-
We recommend consuming your cake within 3 days of purchase however once cut, your cake can be refrigerated for up to 10 days or frozen if well wrapped for up to 3 months.
Defrost at room temperature and consume within 48 hours.
*Our cakes are a perishable item, hand baked using premium quality ingredients and do not contain any form of artificial preservatives*
-
Please let us know as soon as possible if there is a problem with your order, at any stage of the buying process and we promise to do all we can to rectify the issue.
Should you be unhappy with your purchase once received please provide photographic evidence of your complaint for a full and immediate refund.
-
Sadly all booking deposits are non-refundable due to our potential loss of earnings.
If, due to unforeseen circumstances you need to reschedule your wedding date we will do our very best to accommodate you.
*Please note that we may not always be able to reschedule your order if already fully booked on your new date*
Where full payment has been made, a refund will be offered in accordance with the level of work completed. This is calculated on a percentage basis – usually where sugar flowers are included in the design.
We require no less than 7 days notice to cancel a party cake order to qualify for a full refund.
In the event of a missed collection, we will always call you to try and arrange an alternate pick up date/time or even delivery where possible. We are aware that life is unpredictable, and in the case of an extenuating circumstance please call us and we will do our best to accommodate!
-
Our wedding cakes are priced according to size, filling and decorative finish and start from £100
We offer a whole host of design options to suit almost any budget – Download the lookbook for ideas!
-
As soon as possible!
The truth is we are unapologetically awesome. We only offer limited slots, they fill up fast and some dates throughout the year are especially popular.
We don’t want to pressure you, it’s an important decision and you’ve got to be sure – but once you are – DON’T WAIT
It’s never too early to secure your date. It only costs £50 today and all we need is your name, the rest comes later.
That being said, we know that life doesn’t always go to plan so we do our best to accommodate last minute requests.
-
Of course!
We have a luxury selection box available to order online HERE
-
We’re located in a beautiful, private studio in Fishbourne, Chichester
-
We work from a private studio which means we no longer offer informal meetings but we’d still love to hear all about your exciting plans! Schedule a zoom meeting or a personal telephone call by sending an email to cake@foxwoodwedding.co.uk
-
We do.
It’s £100 from our a la carte collections.
For those looking for a one of a kind piece, a minimum order of £500 applies.
-
Yes.
We offer a free delivery service to all venues within a 10 mile radius of our Chichester studio.
Deliveries beyond this distance are subject to an additional transport fee starting from £75.
-
Sadly, due to trademark and copyright restrictions, we choose not to offer novelty cakes or sugar figures of any description but we are more than happy to dress your cake with a licensed figurine and if you’d like us to source them we can do that too!
-
Yes.
Our entire range can be made without using gluten (wheat) and/or nuts upon request
We also offer a variety of flavoured cupcakes, minicakes and 6″ party cakes for those allergic to lactose (dairy), soy or eggs.
Please note these cakes are only suitable for those that suffer from an intolerance. As we work from a kitchen that uses gluten (wheat), lactose (milk), soy, eggs and nuts on a daily basis we are unable to guarantee an entirely allergen free product.
*minimum order applies
-
Our cakes are designed to be a super indulgent treat, just like a fancy box of chocolates.
Which means the traditional wedding finger slice of 1″ x 1″ x 5″, is the perfect portion to serve each of your special guests.
Party Cakes are generally served in a larger 1” x 2” x 5”.
See our Cutting Guide for more information.
-
We recommend allowing enough cake to serve at least 75% of your wedding guests – unless your cake is to be served as dessert, in which case, 100% of your guests.
-
A Foxwood cake should ideally be stored in the fridge, (unless dressed with sugar flowers or otherwise specified) but brought to room temperature before enjoying.
If fridge space is not an option (who has that much space in their fridge?!) please keep your cake in a cool, dry place but always out of direct sunlight.
*Never leave your cake in a parked car or where the temperature exceeds 30 degrees*
-
Once your cake has come to room temperature it is ready to be served.
To achieve the maximum number of portions we recommend cutting your cake into slices rather wedges.
See our Cutting Guide for more information.
*Please note our tiered cakes contain food safe, internal supports which will need to be removed prior to cutting*
-
We recommend consuming your cake within 3 days of purchase however once cut, your cake can be refrigerated for up to 10 days or frozen if well wrapped for up to 3 months.
Defrost at room temperature and consume within 48 hours.
*Our cakes are a perishable item, hand baked using premium quality ingredients and do not contain any form of artificial preservatives*
-
Please let us know as soon as possible if there is a problem with your order, at any stage of the buying process and we promise to do all we can to rectify the issue.
Should you be unhappy with your purchase once received please provide photographic evidence of your complaint for a full and immediate refund.
-
Sadly all booking deposits are non-refundable due to our potential loss of earnings.
If, due to unforeseen circumstances you need to reschedule your wedding date we will do our very best to accommodate you.
*Please note that we may not always be able to reschedule your order if already fully booked on your new date*
Where full payment has been made, a refund will be offered in accordance with the level of work completed. This is calculated on a percentage basis – usually where sugar flowers are included in the design.
We require no less than 7 days notice to cancel a party cake order to qualify for a full refund.
In the event of a missed collection, we will always call you to try and arrange an alternate pick up date/time or even delivery where possible. We are aware that life is unpredictable, and in the case of an extenuating circumstance please call us and we will do our best to accommodate!